1. INTRODUCTION
At Ko's Oats, we protect your privacy and ensure your personal
information is handled responsibly. This Privacy Policy outlines the types of
information we collect, how we use and share it, and the measures we take to
safeguard your information. By visiting our website or purchasing our products,
you agree to the terms and conditions of this Privacy Policy.
By using the Ko's Oats website, creating an account, or making a
purchase, you acknowledge that you have read, understood, and agreed to the
practices described in this Privacy Policy. If you do not agree with the terms
of this Privacy Policy, please do not use our website or services.
Ko's Oats reserves the right to update or modify this Privacy
Policy anytime. We will notify you of any significant changes by posting the
revised Policy on our website and indicating the latest revision date. You must
review this Policy periodically to stay informed about our data practices. Your
continued use of our website or services after any changes to this Privacy Policy
constitutes your acceptance of the revised terms.
2. INFORMATION WE
COLLECT
2.1 Personal Information
Ko's Oats collects personal information you provide us directly
when you interact with our website, make purchases, or contact our customer
support. This may include:
Contact
Information: Your name, email address, phone
number, and shipping address.
Account
Information: Your username, password, and other
information related to your account.
Payment
Information: Credit card details, billing
address, and payment transaction details.
Order
Information: Details about the products you
purchase, including order history and preferences.
Communication
Information: Messages, feedback, or inquiries
you send to our customer support team.
2.2 Non-Personal Information
In addition to personal information, we also collect non-personal
information about your use of our website. This information is collected
automatically and may include:
Device
Information: Information about the device you
use to access our website, such as your device type, operating system,
browser type, and screen resolution.
Usage
Information: Information about your
interactions with our website, including pages visited, links clicked, and
the date and time of your visits.
IP
Address: Your internet protocol (IP)
address, which may be used to identify your approximate location.
Aggregated
Data: Statistical or aggregated information that
does not directly identify you but helps us analyze trends and improve our
services.
2.3 Cookies and Tracking Technologies
Ko's Oats uses cookies and other tracking technologies to enhance
your experience on our website, analyze site traffic, and personalize content
and advertisements. Cookies are small text files stored on your device when you
visit our website. We use the following types of cookies:
Essential
Cookies: These cookies are necessary for
our website to function properly and enable you to navigate and use its
features.
Performance
Cookies: These cookies collect information
about how you use our website, such as which pages you visit most often,
and help us improve the site's performance.
Functional
Cookies: These cookies allow our website to
remember your choices, such as your language preference or log in details,
to provide a more personalized experience.
Advertising
Cookies: These cookies are used to deliver
relevant advertisements to you based on your interests and browsing
behavior.
You can manage your cookie preferences through your browser
settings. However, turning off certain cookies may affect the functionality and
performance of our website.
In addition to cookies, we may use other tracking technologies,
such as web beacons and pixels, to collect information about your interactions
with our emails and advertisements. These technologies help us measure the
effectiveness of our marketing campaigns and improve our communication with
you.
3. HOW WE USE YOUR
INFORMATION
3.1 Order Processing and Fulfillment
Ko's Oats uses your personal information to process and fulfill
your orders. This includes:
Order
Confirmation: Send you emails to confirm your
order, provide updates on its status, and notify you when it has been
shipped.
Shipping
and Delivery: Ensuring your products are
delivered to the correct address and handling any issues related to
shipping or delivery.
Payment
Processing: Processing your payment
information securely to complete the purchase transaction.
3.2 Communication
We use your information to communicate with you for various
purposes, such as:
Customer
Support: Responding to your inquiries,
resolving issues, and assisting with your orders or account.
Feedback
and Surveys: Request your feedback on our
products and services to improve our offerings and customer experience.
Important
Notices: Sending you important information
about your account, changes to our policies, or other service-related
announcements.
3.3 Personalization and User Experience
Ko's Oats uses your information to personalize your experience on
our website and make it more relevant to your preferences. This includes:
Recommendations:
Provide product recommendations based on your previous purchases and
browsing history.
Custom
Content: Tailoring the content you see on
our website to match your interests and preferences.
User
Settings: Remember your preferences, such as
language and account settings, to enhance your user experience.
3.4 Marketing and Promotions
With your consent, we may use your information to send you
marketing communications and promotional offers. This includes:
Email
Newsletters: Send you newsletters and updates
about our products, special offers, and promotions.
Targeted
Advertising: Delivering personalized advertisements
based on your browsing behavior and interests.
Contests
and Sweepstakes: Informing you about and managing
your participation in contests, sweepstakes, and other promotional
activities.
You can opt out of receiving marketing communications anytime by
following the unsubscribe instructions provided in the emails or by contacting
our customer support team.
3.5 Analytics and Improvements
We use our collected information to analyze and improve our
website, products, and services. This includes:
Website
Performance: Monitoring and analyzing website
usage and performance to identify areas for improvement.
Product
Development: Using feedback and usage data to
develop and enhance new products.
Customer
Insights: Conducting research and analysis
to understand our customers' preferences and needs better.
Security
and Fraud Prevention: Detecting and preventing
fraudulent activities, ensuring the security of our website, and
protecting your information.
By using your information in these ways, Ko's Oats aims to provide
you with a seamless, personalized, and secure shopping experience.
4. SHARING YOUR
INFORMATION
Ko's Oats partners with various third-party service providers to
help us operate our business and provide our services to you. These third
parties may have access to your personal information for specific purposes,
such as:
Payment
Processing: Processing payments and managing
billing information securely.
Shipping
and Logistics: Facilitating the delivery of your
orders, including warehousing, packaging, and shipping.
Customer
Support: Providing customer service and
support to address your inquiries and resolve issues.
Marketing
and Advertising: Assisting with marketing
campaigns, email communications, and targeted advertising.
Analytics:
Analyzing website usage and performance data to help us improve our
services and customer experience.
We ensure that these third-party service providers are
contractually obligated to protect your information and use it only for the
purposes specified by Ko's Oats.
4.1 Business Transfers
In the event that Ko's Oats undergoes a merger, acquisition,
reorganization, or sale of all or a portion of its assets, your personal
information may be transferred as part of the transaction. We will notify you
of any such change in ownership or control of your personal information via
email or a prominent notice on our website and outline any choices you may have
regarding your information.
4.2 Legal Requirements
Ko's Oats may disclose your personal information when required by
law or in response to valid requests by public authorities (e.g., a court or
government agency). This includes:
Compliance
with Legal Obligations: Complying with applicable laws,
regulations, legal processes, or governmental requests.
Protecting
Legal Rights: Protecting and defending the
rights, property, or safety of Ko's Oats, our employees, customers, or
others.
Preventing
Harm: Investigating and preventing fraud,
security breaches, or other harmful activities.
4.3 Protection of Rights
Ko's Oats may disclose your personal information to enforce our
terms and conditions, protect our operations, or pursue available remedies.
This includes:
Fraud
and Risk Management: Identifying, investigating, and
addressing potential fraud, security breaches, and other risks.
Enforcing
Policies: Enforcing our policies and
agreements, including our Terms and Conditions and this Privacy Policy.
Protecting
Interests: Protecting the rights, property,
and safety of Ko's Oats, our customers, employees, and the public.
We take your privacy seriously and strive to handle your personal
information responsibly and transparently.
5. SECURITY OF YOUR
INFORMATION
At Ko's Oats, we take your personal information's security
seriously and implement various measures to protect it from unauthorized
access, disclosure, alteration, or destruction. These measures include:
Encryption:
We use industry-standard encryption technologies to secure your personal
information during transmission and at rest.
Access
Controls: Access to your personal
information is restricted to authorized personnel who need it to perform
their job functions. These individuals are subject to strict
confidentiality obligations.
Firewalls
and Intrusion Detection: Our systems
are protected by firewalls and intrusion detection systems to prevent
unauthorized access.
Regular
Security Audits: We conduct security audits and
assessments to identify and address system and process vulnerabilities.
Training
and Awareness: Our employees are trained on the
importance of data privacy and security, and we regularly update them on
best practices and emerging threats.
While we strive to protect your personal information, no method of
transmission over the internet or electronic storage is completely secure.
Therefore, we cannot guarantee its absolute security.
5.1 Payment Information Security
Ko's Oats is committed to ensuring the security of your payment
information. To safeguard your payment details, we use the following measures:
Secure
Payment Gateways: We partner with reputable payment
processing providers that comply with the Payment Card Industry Data
Security Standard (PCI DSS) to process your payment information securely.
Encryption:
All payment transactions are encrypted using Secure Socket Layer (SSL)
technology to protect your payment information during transmission.
Tokenization:
Where possible, we use tokenization to replace sensitive payment
information with a unique identifier, reducing the risk of exposure in a
data breach.
Monitoring
and Fraud Detection: We monitor transactions for
suspicious activity and implement fraud detection measures to protect
against unauthorized transactions.
Ko's Oats employs these security measures to ensure a safe and
secure shopping experience for our customers.
6. YOUR RIGHTS AND
CHOICES
Ko's Oats respects your right to access and update your personal
information. You can:
Review
Your Information: Access your account settings on
our website to view and review the personal information we have on file
for you.
Update
Your Information: You can correct or update your
personal information by logging into your account. If you need assistance,
please get in touch with our customer support team.
Delete
Your Information: Contact our customer support team
to request the deletion of your personal information. Please note that we
may need to retain certain information for legal or business purposes,
such as record-keeping or fraud prevention.
6.1 Opting Out of Communications
Ko's Oats offers you the ability to manage your communication
preferences and opt out of certain types of communications:
Email
Newsletters and Promotions: You can
unsubscribe from our marketing emails and promotional messages by clicking
the "unsubscribe" link at the bottom of any such email.
Alternatively, you can update your preferences in your account settings or
contact our customer support team.
Account-Related
Communications: Even if you opt out of marketing
communications, we may still send you important account-related messages,
such as order confirmations, shipping notifications, and security alerts,
as these are necessary for our services.
6.2 Cookie Preferences
Ko's Oats uses cookies and similar tracking technologies to
enhance your experience on our website. You have the right to manage your
cookie preferences:
Cookie
Settings: Most web browsers allow you to
control cookies through their settings preferences. You can accept or
reject cookies, delete existing cookies, or set your browser to notify you
when new cookies are set.
Disabling
Cookies: If you choose to turn off cookies,
some features of our website may not function properly or be available to
you. However, you can still browse and make purchases on our website.
Cookie
Consent Management: On our website, you may find a
cookie consent management tool that allows you to customize your cookie
preferences and opt out of non-essential cookies.
7. CHILDREN'S PRIVACY
Ko's Oats is committed to protecting children's privacy. Our
website and services are not intended for children under 13, and we do not
knowingly collect personal information from them. If we become aware that we
have inadvertently collected personal information from a child under 13, we
will delete such information as soon as possible.
Age
Restrictions: By using our website and services,
you represent that you are at least 13 years of age. If you are under 13,
please do not use our website or provide any personal information to us.
Parental
Notification: If a parent or guardian believes
their child under 13 has provided us with personal information, they
should contact our customer support team immediately. We will work to
remove the child's information promptly and address any concerns.
7.1 Parental Controls and Consent
Ko's Oats encourages parents and guardians to take an active role
in their children's online activities and to use parental controls to help
provide a safer online environment.
Monitoring
Online Activity: Parents and guardians should
regularly monitor their children's online activity and educate them about
safe internet practices.
Parental
Consent: For children aged 13 and older but
still under the age of majority in their jurisdiction, we require that
they obtain their parent or guardian's consent before providing any
personal information or making any purchases on our website.
Parental
Rights: Parents and guardians can request access
to, correct, or delete their child's personal information. If you wish to
exercise these rights, please get in touch with our customer support team.
8. INTERNATIONAL
DATA TRANSFERS
Ko's Oats operates globally, and your personal information may be
transferred to, stored, and processed in countries outside your own, including
the United States and Canada. These countries may have data protection laws
that differ from those of your country of residence. However, we take
appropriate measures to ensure that your personal information remains protected
in accordance with this Privacy Policy and applicable data protection laws.
Standard
Contractual Clauses: When we transfer your personal
information to third-party service providers or partners in countries
outside the European Economic Area (EEA), we use standard contractual
clauses approved by the European Commission to ensure that appropriate
safeguards are in place.
Privacy
Shield Framework: Although the EU-U.S. Privacy
Shield has been invalidated by the Court of Justice of the European Union,
we may rely on other legal mechanisms and frameworks that offer adequate
protection for your data.
Data
Protection Agreements: We enter into data protection
agreements with our third-party service providers to ensure they provide
the same level of protection for your personal information as required by
applicable data protection laws.
8.1 Users in the European Economic Area (EEA)
If you are a resident of the EEA, you have specific rights
regarding your personal information, as provided by the General Data Protection
Regulation (GDPR). Ko's Oats is committed to complying with the GDPR and
protecting your rights as follows:
Legal
Basis for Processing: We process your personal
information based on one or more of the following legal grounds: your
consent, the necessity to perform a contract with you, compliance with
legal obligations, protection of vital interests, performance of a task
carried out in the public interest, or for our legitimate business
interests.
Your
Rights: You can access your personal information,
request correction or deletion, object to or restrict processing, and
request data portability. To exercise these rights, please get in touch
with our customer support team.
Consent
Withdrawal: If you have provided consent for
processing your personal information, you can withdraw your consent at any
time. This will not affect the lawfulness of processing based on consent before
its withdrawal.
Lodging
a Complaint: If you believe our processing of
your personal information violates the GDPR, you have the right to
complain to a supervisory authority in your country of residence.
By ensuring these data transfer mechanisms and complying with
GDPR, Ko's Oats strives to protect your personal information and uphold your
rights, regardless of where your data is processed.
9. THIRD-PARTY
LINKS
Ko's Oats' website may contain links to other websites or services
we do not operate or control. This Privacy Policy applies solely to information
collected by Ko's Oats through our website and services. We encourage you to be
aware when you leave our website and to read the privacy policies of other
websites that may collect your personal information.
Third-Party
Websites: Clicking on a link to a
third-party website or service may direct you away from our site. We are
not responsible for these third-party websites' privacy practices or
content.
User
Responsibility: Your interactions with these
websites are governed by their privacy policies and terms of use. We
recommend reviewing their privacy policies to understand how they collect,
use, and disclose your information.
9.1 Third-Party Privacy Practices
Ko's Oats does not control and is not responsible for the privacy
practices of third parties that may collect your personal information. These
third parties may include:
Payment
Processors: Providers of payment processing
services that you may use to make purchases on our website.
Social
Media Platforms: Links or plugins to social media
platforms allow you to share content or connect with us through your
social media account.
Advertising
Partners: Third-party advertisers or
networks that may display advertisements on our website based on your
browsing activities.
It is important to note that these third parties may use cookies
and other tracking technologies to collect information about your activities on
our website and other websites. Their privacy policies govern their use of your
information and terms of use.
By using our website, you acknowledge and agree that Ko's Oats is
not responsible for third-party websites or services' privacy practices or
content. We encourage you to exercise caution and review the privacy policies
of any third-party websites before providing them with your personal
information.
10. RETENTION OF
YOUR INFORMATION
Ko's Oats retains your personal information only for as long as
necessary to fulfill the purposes outlined in this Privacy Policy, unless a
longer retention period is required or permitted by law. The retention period
may vary depending on the type of information and the purposes for which it was
collected, including:
Account
Information: We retain your account information
as long as your account is active and for a reasonable period to fulfill
any legal obligations or resolve disputes.
Order
Information: We retain information related to
your orders, such as transaction details and shipping information, for as
long as necessary to process your orders and provide customer support.
Marketing
Preferences: If you opt out of marketing
communications, we retain your information on a suppression list to ensure
we respect your preferences.
Legal
Requirements: We may retain certain information
as required by law or to comply with our legal obligations, resolve
disputes, enforce our agreements, or protect our rights.
10.1 Deletion of Information
You have the right to request the deletion of your personal
information from Ko's Oats' systems under certain circumstances. Please get in
touch with our customer support team to request the deletion of your data. We
will review your request and take appropriate action, which may include:
Account
Closure: If you request that your account
be deleted, we will deactivate it and delete your associated personal
information, except as necessary for legal or business purposes.
Backup
Copies: Delete information may persist in backup
copies for a limited period but will not be actively used or accessed.
Upon deletion of your personal information, we may retain and use
aggregated or anonymized data derived from your information for analytical
purposes, to improve our services, or for other legitimate business purposes.
If you have any questions or concerns about the retention or
deletion of your information, please get in touch with our customer support
team for assistance. We are committed to respecting your privacy rights and
handling your personal information in accordance with applicable data
protection laws.
11. CONTACT
INFORMATION
For assistance or inquiries regarding our products, orders, or any
other questions, you can contact Ko's Oats' customer support team at:
Email:
hello@kosoats.com
Privacy Inquiries
If you have questions or concerns about this Privacy Policy, how
your personal information is handled, or if you would like to exercise your
privacy rights, please get in touch with us at:
Email:
hello@kosoats.com
Postal
Address: 9650 Topanga Canyon Place, Suite
E, Chatsworth, CA 91311, USA
12. UPDATES TO THIS
PRIVACY POLICY
Ko's Oats may update this Privacy Policy periodically to reflect
changes in our practices and legal requirements. We will notify you of any
material changes to this Privacy Policy by:
Sending
an email to the email address associated with your account.
Posting
a notice on our website before the changes take effect.
We encourage you to review this Privacy Policy periodically to
stay informed about how we are protecting your information.
It is your responsibility to review updates to this Privacy
Policy. By continuing to use our website and services after we have notified
you of changes to this Privacy Policy, you acknowledge and agree to the updated
terms.
If you have any questions or concerns about updates to this
Privacy Policy, please get in touch with our customer support team or privacy
inquiries contact listed above for further assistance.
