1. INTRODUCTION
At Ko's Oats, we protect your privacy and ensure your personal information is handled responsibly. This Privacy Policy outlines the types of information we collect, how we use and share it, and the measures we take to safeguard your information. By visiting our website or purchasing our products, you agree to the terms and conditions of this Privacy Policy.
By using the Ko's Oats website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website or services.
Ko's Oats reserves the right to update or modify this Privacy Policy anytime. We will notify you of any significant changes by posting the revised Policy on our website and indicating the latest revision date. You must review this Policy periodically to stay informed about our data practices. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.
2. INFORMATION WE COLLECT
2.1 Personal Information
Ko's Oats collects personal information you provide us directly when you interact with our website, make purchases, or contact our customer support. This may include:
Contact Information: Your name, email address, phone number, and shipping address.
Account Information: Your username, password, and other information related to your account.
Payment Information: Credit card details, billing address, and payment transaction details.
Order Information: Details about the products you purchase, including order history and preferences.
Communication Information: Messages, feedback, or inquiries you send to our customer support team.
2.2 Non-Personal Information
In addition to personal information, we also collect non-personal information about your use of our website. This information is collected automatically and may include:
Device Information: Information about the device you use to access our website, such as your device type, operating system, browser type, and screen resolution.
Usage Information: Information about your interactions with our website, including pages visited, links clicked, and the date and time of your visits.
IP Address: Your internet protocol (IP) address, which may be used to identify your approximate location.
Aggregated Data: Statistical or aggregated information that does not directly identify you but helps us analyze trends and improve our services.
2.3 Cookies and Tracking Technologies
Ko's Oats uses cookies and other tracking technologies to enhance your experience on our website, analyze site traffic, and personalize content and advertisements. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
Essential Cookies: These cookies are necessary for our website to function properly and enable you to navigate and use its features.
Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, and help us improve the site's performance.
Functional Cookies: These cookies allow our website to remember your choices, such as your language preference or log in details, to provide a more personalized experience.
Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing behavior.
You can manage your cookie preferences through your browser settings. However, turning off certain cookies may affect the functionality and performance of our website.
In addition to cookies, we may use other tracking technologies, such as web beacons and pixels, to collect information about your interactions with our emails and advertisements. These technologies help us measure the effectiveness of our marketing campaigns and improve our communication with
you.
3. HOW WE USE YOUR INFORMATION
3.1 Order Processing and Fulfillment
Ko's Oats uses your personal information to process and fulfill your orders. This includes:
Order Confirmation: Send you emails to confirm your order, provide updates on its status, and notify you when it has been shipped.
Shipping and Delivery: Ensuring your products are delivered to the correct address and handling any issues related to shipping or delivery.
Payment Processing: Processing your payment information securely to complete the purchase transaction.
3.2 Communication
We use your information to communicate with you for various purposes, such as:
Customer Support: Responding to your inquiries, resolving issues, and assisting with your orders or account.
Feedback and Surveys: Request your feedback on our products and services to improve our offerings and customer experience.
Important Notices: Sending you important information about your account, changes to our policies, or other service-related announcements.
3.3 Personalization and User Experience
Ko's Oats uses your information to personalize your experience on our website and make it more relevant to your preferences. This includes:
Recommendations: Provide product recommendations based on your previous purchases and browsing history.
Custom Content: Tailoring the content you see on our website to match your interests and preferences.
User Settings: Remember your preferences, such as language and account settings, to enhance your user experience.
3.4 Marketing and Promotions
With your consent, we may use your information to send you marketing communications and promotional offers. This includes:
Email Newsletters: Send you newsletters and updates about our products, special offers, and promotions.
Targeted Advertising: Delivering personalized advertisements based on your browsing behavior and interests.
Contests and Sweepstakes: Informing you about and managing your participation in contests, sweepstakes, and other promotional activities.
You can opt out of receiving marketing communications anytime by following the unsubscribe instructions provided in the emails or by contacting our customer support team.
3.5 Analytics and Improvements
We use our collected information to analyze and improve our website, products, and services. This includes:
Website Performance: Monitoring and analyzing website usage and performance to identify areas for improvement.
Product Development: Using feedback and usage data to develop and enhance new products.
Customer Insights: Conducting research and analysis to understand our customers' preferences and needs better.
Security and Fraud Prevention: Detecting and preventing fraudulent activities, ensuring the security of our website, and protecting your information.
By using your information in these ways, Ko's Oats aims to provide you with a seamless, personalized, and secure shopping experience.
4. SHARING YOUR INFORMATION
Ko's Oats partners with various third-party service providers to help us operate our business and provide our services to you. These third parties may have access to your personal information for specific purposes, such as:
Payment Processing: Processing payments and managing billing information securely.
Shipping and Logistics: Facilitating the delivery of your orders, including warehousing, packaging, and shipping.
Customer Support: Providing customer service and support to address your inquiries and resolve issues.
Marketing and Advertising: Assisting with marketing campaigns, email communications, and targeted advertising.
Analytics: Analyzing website usage and performance data to help us improve our services and customer experience.
We ensure that these third-party service providers are contractually obligated to protect your information and use it only for the purposes specified by Ko's Oats.
4.1 Business Transfers
In the event that Ko's Oats undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information via
email or a prominent notice on our website and outline any choices you may have regarding your information.
4.2 Legal Requirements
Ko's Oats may disclose your personal information when required by
law or in response to valid requests by public authorities (e.g., a court or
government agency). This includes:
Compliance with Legal Obligations: Complying with applicable laws, regulations, legal processes, or governmental requests.
Protecting Legal Rights: Protecting and defending the rights, property, or safety of Ko's Oats, our employees, customers, or others.
Preventing Harm: Investigating and preventing fraud, security breaches, or other harmful activities.
4.3 Protection of Rights
Ko's Oats may disclose your personal information to enforce our terms and conditions, protect our operations, or pursue available remedies. This includes:
Fraud and Risk Management: Identifying, investigating, and addressing potential fraud, security breaches, and other risks.
Enforcing Policies: Enforcing our policies and agreements, including our Terms and Conditions and this Privacy Policy.
Protecting Interests: Protecting the rights, property, and safety of Ko's Oats, our customers, employees, and the public.
We take your privacy seriously and strive to handle your personal information responsibly and transparently.
5. SECURITY OF YOUR INFORMATION
At Ko's Oats, we take your personal information's security seriously and implement various measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption: We use industry-standard encryption technologies to secure your personal information during transmission and at rest.
Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions. These individuals are subject to strict confidentiality obligations.
Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to prevent unauthorized access.
Regular Security Audits: We conduct security audits and assessments to identify and address system and process vulnerabilities.
Training and Awareness: Our employees are trained on the importance of data privacy and security, and we regularly update them on best practices and emerging threats.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.
5.1 Payment Information Security
Ko's Oats is committed to ensuring the security of your payment information. To safeguard your payment details, we use the following measures:
Secure Payment Gateways: We partner with reputable payment processing providers that comply with the Payment Card Industry Data Security Standard (PCI DSS) to process your payment information securely.
Encryption: All payment transactions are encrypted using Secure Socket Layer (SSL) technology to protect your payment information during transmission.
Tokenization: Where possible, we use tokenization to replace sensitive payment information with a unique identifier, reducing the risk of exposure in a data breach.
Monitoring and Fraud Detection: We monitor transactions for suspicious activity and implement fraud detection measures to protect against unauthorized transactions.
Ko's Oats employs these security measures to ensure a safe and
secure shopping experience for our customers.
6. YOUR RIGHTS AND CHOICES
Ko's Oats respects your right to access and update your personal information. You can:
Review Your Information: Access your account settings on our website to view and review the personal information we have on file for you.
Update Your Information: You can correct or update your personal information by logging into your account. If you need assistance, please get in touch with our customer support team.
Delete Your Information: Contact our customer support team to request the deletion of your personal information. Please note that we may need to retain certain information for legal or business purposes, such as record-keeping or fraud prevention.
6.1 Opting Out of Communications
Ko's Oats offers you the ability to manage your communication preferences and opt out of certain types of communications:
Email Newsletters and Promotions: You can unsubscribe from our marketing emails and promotional messages by clicking the "unsubscribe" link at the bottom of any such email. Alternatively, you can update your preferences in your account settings or contact our customer support team.
Account-Related Communications: Even if you opt out of marketing communications, we may still send you important account-related messages, such as order confirmations, shipping notifications, and security alerts, as these are necessary for our services.
6.2 Cookie Preferences
Ko's Oats uses cookies and similar tracking technologies to enhance your experience on our website. You have the right to manage your cookie preferences:
Cookie Settings: Most web browsers allow you to control cookies through their settings preferences. You can accept or reject cookies, delete existing cookies, or set your browser to notify you when new cookies are set.
Disabling Cookies: If you choose to turn off cookies, some features of our website may not function properly or be available to you. However, you can still browse and make purchases on our website.
Cookie Consent Management: On our website, you may find a cookie consent management tool that allows you to customize your cookie preferences and opt out of non-essential cookies.
7. CHILDREN'S PRIVACY
Ko's Oats is committed to protecting children's privacy. Our website and services are not intended for children under 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete such information as soon as possible.
Age Restrictions: By using our website and services, you represent that you are at least 13 years of age. If you are under 13, please do not use our website or provide any personal information to us.
Parental Notification: If a parent or guardian believes their child under 13 has provided us with personal information, they should contact our customer support team immediately. We will work to remove the child's information promptly and address any concerns.
7.1 Parental Controls and Consent
Ko's Oats encourages parents and guardians to take an active role
in their children's online activities and to use parental controls to help
provide a safer online environment.
Monitoring Online Activity: Parents and guardians should regularly monitor their children's online activity and educate them about safe internet practices.
Parental Consent: For children aged 13 and older but still under the age of majority in their jurisdiction, we require that they obtain their parent or guardian's consent before providing any personal information or making any purchases on our website.
Parental Rights: Parents and guardians can request access to, correct, or delete their child's personal information. If you wish to exercise these rights, please get in touch with our customer support team.
8. INTERNATIONAL DATA TRANSFERS
Ko's Oats operates globally, and your personal information may be transferred to, stored, and processed in countries outside your own, including the United States and Canada. These countries may have data protection laws that differ from those of your country of residence. However, we take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.
Standard Contractual Clauses: When we transfer your personal information to third-party service providers or partners in countries outside the European Economic Area (EEA), we use standard contractual clauses approved by the European Commission to ensure that appropriate safeguards are in place.
Privacy Shield Framework: Although the EU-U.S. Privacy Shield has been invalidated by the Court of Justice of the European Union, we may rely on other legal mechanisms and frameworks that offer adequate protection for your data.
Data Protection Agreements: We enter into data protection agreements with our third-party service providers to ensure they provide the same level of protection for your personal information as required by applicable data protection laws.
8.1 Users in the European Economic Area (EEA)
If you are a resident of the EEA, you have specific rights regarding your personal information, as provided by the General Data Protection Regulation (GDPR). Ko's Oats is committed to complying with the GDPR and protecting your rights as follows:
Legal Basis for Processing: We process your personal information based on one or more of the following legal grounds: your consent, the necessity to perform a contract with you, compliance with legal obligations, protection of vital interests, performance of a task carried out in the public interest, or for our legitimate business interests.
Your Rights: You can access your personal information, request correction or deletion, object to or restrict processing, and request data portability. To exercise these rights, please get in touch with our customer support team.
Consent Withdrawal: If you have provided consent for processing your personal information, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Lodging a Complaint: If you believe our processing of your personal information violates the GDPR, you have the right to complain to a supervisory authority in your country of residence.
By ensuring these data transfer mechanisms and complying with GDPR, Ko's Oats strives to protect your personal information and uphold your rights, regardless of where your data is processed.
9. THIRD-PARTY LINKS
Ko's Oats' website may contain links to other websites or services we do not operate or control. This Privacy Policy applies solely to information collected by Ko's Oats through our website and services. We encourage you to be aware when you leave our website and to read the privacy policies of other websites that may collect your personal information.
Third-Party Websites: Clicking on a link to a third-party website or service may direct you away from our site. We are not responsible for these third-party websites' privacy practices or content.
User Responsibility: Your interactions with these websites are governed by their privacy policies and terms of use. We recommend reviewing their privacy policies to understand how they collect, use, and disclose your information.
9.1 Third-Party Privacy Practices
Ko's Oats does not control and is not responsible for the privacy practices of third parties that may collect your personal information. These third parties may include:
Payment Processors: Providers of payment processing services that you may use to make purchases on our website.
Social Media Platforms: Links or plugins to social media platforms allow you to share content or connect with us through your social media account.
Advertising Partners: Third-party advertisers or networks that may display advertisements on our website based on your browsing activities.
It is important to note that these third parties may use cookies and other tracking technologies to collect information about your activities on
our website and other websites. Their privacy policies govern their use of your information and terms of use.
By using our website, you acknowledge and agree that Ko's Oats is
not responsible for third-party websites or services' privacy practices or content. We encourage you to exercise caution and review the privacy policies of any third-party websites before providing them with your personal information.
10. RETENTION OF YOUR INFORMATION
Ko's Oats retains your personal information only for as long as
necessary to fulfill the purposes outlined in this Privacy Policy, unless a
longer retention period is required or permitted by law. The retention period may vary depending on the type of information and the purposes for which it was collected, including:
Account Information: We retain your account information as long as your account is active and for a reasonable period to fulfill any legal obligations or resolve disputes.
Order Information: We retain information related to your orders, such as transaction details and shipping information, for as long as necessary to process your orders and provide customer support.
Marketing Preferences: If you opt out of marketing communications, we retain your information on a suppression list to ensure we respect your preferences.
Legal Requirements: We may retain certain information as required by law or to comply with our legal obligations, resolve disputes, enforce our agreements, or protect our rights.
10.1 Deletion of Information
You have the right to request the deletion of your personal information from Ko's Oats' systems under certain circumstances. Please get in touch with our customer support team to request the deletion of your data. We will review your request and take appropriate action, which may include:
Account Closure: If you request that your account be deleted, we will deactivate it and delete your associated personal information, except as necessary for legal or business purposes.
Backup Copies: Delete information may persist in backup copies for a limited period but will not be actively used or accessed.
Upon deletion of your personal information, we may retain and use aggregated or anonymized data derived from your information for analytical purposes, to improve our services, or for other legitimate business purposes.
If you have any questions or concerns about the retention or deletion of your information, please get in touch with our customer support team for assistance. We are committed to respecting your privacy rights and handling your personal information in accordance with applicable data protection laws.
11. CONTACT INFORMATION
For assistance or inquiries regarding our products, orders, or any other questions, you can contact Ko's Oats' customer support team at:
Email: hello@kosoats.com
Privacy Inquiries
If you have questions or concerns about this Privacy Policy, how your personal information is handled, or if you would like to exercise your privacy rights, please get in touch with us at:
Email: hello@kosoats.com
Postal Address: 9650 Topanga Canyon Place, Suite E, Chatsworth, CA 91311, USA
12. UPDATES TO THIS PRIVACY POLICY
Ko's Oats may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. We will notify you of any material changes to this Privacy Policy by:
Sending an email to the email address associated with your account.
Posting a notice on our website before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
It is your responsibility to review updates to this Privacy Policy. By continuing to use our website and services after we have notified you of changes to this Privacy Policy, you acknowledge and agree to the updated terms.
If you have any questions or concerns about updates to this Privacy Policy, please get in touch with our customer support team or privacy inquiries contact listed above for further assistance.
