1. INTRODUCTION
Welcome to Ko's Oats, a brand under Ko's Provisions dedicated to
directly providing consumers with high-quality, delicious oatmeal products. Our mission is to offer nutritious and convenient oatmeal options that cater to
various tastes and dietary needs. You support a company committed to product quality and customer service excellence by shopping with us.
We invite you to explore our range of products, learn about our story, and join our community of oatmeal enthusiasts. Thank you for choosing Ko's Oats for your oatmeal needs.
By accessing or using the Ko's Oats website, you agree to comply
with and be bound by these Terms of Service. If you disagree with these terms, please do not use our website or purchase our products. These Terms of Service govern your use of our website, including any content, functionality, and services offered on or through the site.
By placing an order through our website, you confirm that you have read, understood, and agree to these Terms of Service. If you have any questions or concerns about these terms, please get in touch with us before proceeding with your order.
Ko's Oats reserves the right to update, change, or replace any part of these Terms of Service at any time. Any modifications will be effective immediately upon posting to the website. It is your responsibility to review these Terms of Service periodically for changes. Your continued use of the website after posting any changes constitutes acceptance of those changes.
We will notify you of any significant changes to these terms by posting a notice on our website or by emailing the address associated with your account. If you disagree with the modified terms, stop using the website and our services.
2. USE OF THE WEBSITE
Using the Ko's Oats website, you affirm that you are at least 18 years of age, or if you are under 18, you are accessing the site under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service. Our website is intended for personal use only, and any commercial use is strictly prohibited unless expressly authorized by Ko's Oats. You are responsible for ensuring that your access to and use of the website complies with all applicable laws and regulations.
2.1 Account Creation and Responsibilities
You may need to create an account to make a purchase on the Ko's Oats website. When creating an account, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You also agree to promptly update this information to keep it accurate, current, and complete. Failure to provide accurate and complete information may result in the suspension or termination of your account.
You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities under your account. You agree to notify Ko's Oats immediately of any unauthorized use of your account or any other security breach. Ko's Oats will not be liable for any loss or damage arising from your failure to comply with this responsibility.
You may not use another person's account or registration information without permission. You agree not to create an account or use the website if you have been previously removed or banned by Ko's Oats.
3. PRODUCTS AND SERVICES
Ko's Oats is committed to providing accurate, detailed, and up-to-date descriptions of our oatmeal products to assist you in making informed purchasing decisions. Each product listing includes information about ingredients, nutritional facts, serving sizes, preparation instructions, and other relevant details. While we make every effort to ensure the accuracy of this information, we do not warrant that product descriptions, images, or other content on the website are entirely accurate, complete, reliable, current, or error-free. In the event that a product offered by Ko's Oats is not as described, your sole remedy is to return it in unused condition for a refund or exchange, subject to our Return Policy.
3.1 Pricing
All prices listed on the Ko's Oats website are in U.S. dollars and are subject to change without notice. We strive to ensure that all pricing information on our website is accurate. However, errors may occasionally occur. If we discover a pricing error in your order, we will inform you as soon as possible and allow you to confirm the order at the correct price or cancel it. If we are unable to contact you, the order will be canceled. Ko's Oats reserves the right to refuse or cancel any orders placed for products listed at an incorrect price.
Displayed prices do not include applicable taxes or shipping fees,
which will be calculated and added during checkout. You are responsible for any applicable sales, use, or other taxes associated with your purchase.
3.2 Availability
Ko's Oats makes every effort to ensure that our products are always available for purchase. However, we cannot guarantee the availability of any product at any given time. All orders are subject to product availability, and we reserve the right to impose quantity limits on any order, reject all or part of an order, and discontinue products without prior notice, even after an order has been placed.
In the event that a product you ordered becomes unavailable, we
will notify you as soon as possible and offer you the option to wait for the
product to be restocked, select an alternative product, or cancel your order
for a full refund. We apologize for any inconvenience this may cause and appreciate your understanding.
3.3 Product Reviews and User Content
Ko's Oats values customer feedback and encourages you to leave product reviews and other user-generated content on our website. By submitting content, you grant Ko's Oats a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
When submitting reviews or other content, you agree to abide by
the following guidelines:
- Content must be your original work and must not infringe on the rights of any third party.
- Content must not be unlawful, offensive, defamatory, obscene, or inappropriate.
- Without their consent, content must not contain personal information about another individual, such as their name, address, phone number, or email address.
- Content must not contain any advertising or commercial solicitation.
Ko's Oats reserves the right to edit or remove any content that violates these guidelines or is otherwise deemed inappropriate at our sole discretion. We do not endorse any opinions expressed in user-generated content and are not responsible or liable for any content posted by you or any third party.
4. ORDERING PROCESS
Placing an order with Ko's Oats is simple and convenient. Follow these steps to complete your purchase:
Browse Products: Explore our range of oatmeal products and select the items you wish to purchase by adding them to your shopping cart.
Review Cart: Once you have finished shopping, click the shopping cart icon to review your selected items. You can adjust quantities, remove items, or add more products here.
Checkout: When ready to proceed, click the "Checkout" button. You will be prompted to provide your shipping information, choose a shipping method, and enter your payment details.
Complete Purchase: After reviewing your order summary, click the "Place Order" button to complete your purchase. You will receive an email confirmation wit your order details shortly after.
4.1 Order Confirmation
Once your order has been placed, you will receive an order confirmation email containing your order number, a summary of the items purchased, billing and shipping information, and an estimated delivery date. This email serves as your receipt and confirms that we have received your order. Please review this information carefully and contact us immediately for errors or discrepancies.
You can track the status of your order by logging into your account on our website and navigating to the "Order History" section.
5. PAYMENT METHODS
Ko's Oats offers several convenient payment methods to ensure a smooth checkout.
5.1 Accepted Credit Cards
We accept the following credit cards:
- Visa
- MasterCard
- American Express
- Discover
When you place an order using a credit card, you authorize Ko's Oats to charge the total amount of your order, including any applicable taxes and shipping fees, to your credit card.
5.2 PayPal
We also accept payments through PayPal. If you choose this option at checkout, you will be redirected to the PayPal website to complete your purchase. PayPal lets you pay securely using your PayPal balance, linked bank account, or credit card.
5.3 Payment Security
Ko's Oats is committed to ensuring the security of your payment information. Our website uses industry-standard encryption technology, such as Secure Socket Layer (SSL), to protect your personal and payment information during transmission. This technology helps prevent unauthorized access to your data as it is transmitted over the internet.
We do not store your credit card information on our servers. All payment transactions are processed through secure gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS). These measures ensure that your payment information is handled securely and confidentially.
6. SHIPPING AND DELIVERY
Ko's Oats is committed to delivering your orders promptly and efficiently. All orders are processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
Once your order is processed, you will receive a shipping confirmation email with tracking information. This will allow you to monitor your shipment's status and estimated delivery date.
6.1 Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout. Our standard delivery times are as follows:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day
Please note that these delivery times are estimates and not guarantees. Delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or peak holiday seasons.
6.2 Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order and the delivery location and shipping method selected. You will see the total shipping cost at checkout before completing your purchase.
We occasionally offer free shipping promotions, which will be advertised on our website. Ensure your order meets the specified criteria to
take advantage of these promotions.
6.3 Delivery Locations (US and Canada)
Ko's Oats currently ships to addresses within the United States and Canada. We do not ship to P.O. boxes or APO/FPO addresses.
United States: We deliver to all 50 states, including Alaska and Hawaii.
Canada: We deliver to all provinces and territories.
Please provide an accurate shipping address to avoid delays or
delivery issues.
7. RETURNS AND REFUNDS
At Ko's Oats, we want you completely satisfied with your purchase. If, for any reason, you are not, we offer a straightforward return policy:
You may return unopened, unused products within 30 days of the delivery date for a full refund.
To initiate a return, please get in touch with our customer support team to receive detailed return instructions.
Items must be returned in their original packaging and resalable condition.
The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
7.1 Refund Process
We will process your refund once we receive your returned item and
verify its condition. Refunds will be issued to the original payment method
and, depending on your financial institution, typically take 5-7 business days to appear on your account.
Please follow these steps for a smooth refund process:
Contact our customer support team to request an RMA number.
Please pack the item securely in its original packaging, including all tags and documentation.
Ship the package using a trackable shipping method to the address provided by our customer support team.
Keep the tracking information for your records until the return is processed.
We will notify you via email once your return has been received and the refund has been processed.
7.2 Exceptions to Return Policy
While we strive to accommodate all reasonable return requests, certain items and circumstances are excluded from our standard return policy:
Perishable Goods: Due to health and safety regulations, we cannot accept returns of perishable goods, including opened food products.
Final Sale Items: Items marked as "final sale" or "non-returnable" are not eligible for return or refund.
Damaged or Used Items: Items that have been opened, used, or damaged by the customer are not eligible for return.
Custom Orders: Custom or personalized items can only be returned or refunded if they arrive damaged or defective.
If you receive a defective or damaged product, please get in touch with our customer support team within seven days of delivery to arrange a replacement or refund. We may require photo evidence of the damage or defect to process your request.
8. CANCELLATIONS AND MODIFICATIONS
Ko's Oats understands that circumstances may change, and you may
need to cancel your order. If you wish to cancel your order, please get in touch with our customer support team as soon as possible. We will accommodate your request, provided the order has yet to be processed or shipped.
Before Shipping: If your order has yet to be shipped, we can cancel it and issue a full refund using your original payment method.
After Shipping: If your order has already been shipped, we cannot cancel it. In this case, you may return the unopened, unused items in accordance with our Return Policy once you receive the package.
8.1 Order Modifications
Please get in touch with our customer support team immediately if you need to modify your order (e.g., change the shipping address or add or remove items). We will do our best to accommodate your request, provided the order has yet to be processed or shipped.
Before Shipping: If your order has yet to be shipped, we can modify it as requested.
After Shipping: Modifications are impossible if your order has already been shipped. However, you can return the items you do not want in accordance with our Return Policy once you receive the package.
8.2 Conditions for Cancellations and Modifications
The ability to cancel or modify an order is subject to the following conditions:
Timing: Requests for cancellations or modifications must be made promptly. Once an order has been processed and shipped, it cannot be altered or canceled.
Customer Support Contact: Contact our customer support team directly to request a cancellation or modification. Please have your order number and relevant details ready to facilitate the process.
Order Status: Orders marked as "processing" or "shipped" cannot be canceled or modified. If your order is still marked as "pending" or "unconfirmed," we can more likely accommodate your request.
We strive to provide exceptional customer service and will work
with you to address your needs whenever possible.
9. USER CONDUCT
To ensure a positive and safe experience for all users, Ko's Oats prohibits the following activities on its website:
Any unauthorized use of the website, including but not limited to unauthorized access to our systems or networks.
Engaging in any fraudulent activities, including phishing, spoofing, or scamming other users or Ko's Oats.
Violating applicable local, state, national, or international laws or regulations.
Interfering with the proper website functioning, including overloading, flooding, or spamming.
Attempting to bypass security measures or accessing accounts, data, or networks without authorization.
Harassing, abusing, or threatening other users or employees of Ko's Oats.
Posting or transmitting any unlawful, defamatory, obscene, offensive, or objectionable content.
Infringing upon the intellectual property rights of others, including copyrights, trademarks, or patents.
10. INTELLECTUAL PROPERTY
Ko's Oats respects others' intellectual property rights and expects our users to do the same. The following guidelines apply to intellectual property rights on our website:
All content and materials on the Ko's Oats website, including text, graphics, logos, images, audio clips, and software, are owned or licensed by Ko's Oats and are protected by copyright, trademark, and other intellectual property laws.
You may access and use the content and materials on the website for personal, non-commercial purposes only. Any use of our content beyond this scope requires prior written permission from Ko's Oats.
The trademarks, logos, and service marks displayed on the website are registered and unregistered by Ko's Oats. You may not use these trademarks without the prior written permission of Ko's Oats or the respective trademark
owner.
11. USER CONTENT GUIDELINES
Ko's Oats encourages users to contribute content, such as product reviews and comments, to enhance our community. However, we expect all user-generated content to adhere to the following guidelines:
Accuracy and Respect: Ensure that your content is accurate, truthful, and respectful of others.
Originality: Do not submit content that infringes upon the intellectual property rights of others, including copyrights, trademarks, or patents.
Appropriate Content: Do not post or transmit any content that is unlawful, defamatory, obscene, offensive, or otherwise objectionable.
Privacy: Do not disclose personal information about yourself or others, such as names, addresses, phone numbers, or email addresses, without permission.
No Advertising: Do not use user-generated content for commercial purposes, such as advertising or solicitation.
Ko's Oats reserves the right to review, edit, or remove any user-generated content that violates these guidelines or is otherwise deemed inappropriate. We do not endorse any opinions expressed in user-generated content and are not responsible or liable for any content posted by you or any
third party.
12. LIMITATION OF LIABILITY
Ko's Oats strives to provide accurate and reliable information, products, and services through our website. However, we make no representations or warranties, express or implied, regarding the website's operation or the content, products, or services included.
Accuracy: While we endeavor to provide accurate product descriptions and information, we do not warrant that product descriptions, images, or other content on the website are complete, reliable, current, or error-free.
Availability: We do not guarantee that our website will be uninterrupted or error-free or that defects will be corrected.
Third-Party Links: Ko's Oats does not warrant or endorse any products, services, or content linked to or from our website by third parties.
12.1 Limitation of Damages
In no event shall Ko's Oats, its officers, directors, employees, affiliates, agents, contractors, or licensors be liable to you for any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the website or the products and services offered, including, but not limited to, damages for loss of profits, goodwill,
use, data, or other intangible losses, even if Ko's Oats has been advised of the possibility of such damages.
13. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Ko's Oats, its
officers, directors, employees, agents, affiliates, licensors, and suppliers
from and against all claims, losses, expenses, damages, and costs, including
reasonable attorneys' fees, arising out of or related to:
Your use or misuse of the website, products, or services.
You violate these Terms of Service or any applicable laws, regulations, or rights of another person or entity.
Any content you submit, post, or transmit through the website.
At its own expense, Ko's Oats reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In this event, you will cooperate with Ko's Oats to assert any available defenses.
These provisions regarding limitation of liability, disclaimer of warranties, and indemnification are fundamental elements of the agreement between you and Ko's Oats, and they reflect a reasonable allocation of risk. You agree that these limitations shall apply even if any limited remedy fails its essential purpose.
14. DISPUTE RESOLUTION
These Terms of Service and any disputes arising out of or related to your use of the Ko's Oats website, products, or services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
14.1 Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Los Angeles, California, before a single arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the award may be entered in any court having jurisdiction thereof.
You and Ko's Oats agree that arbitration proceedings will be conducted only individually, not in a class, consolidated, or representative action. If, for any reason, a claim proceeds in court rather than arbitration, you and Ko's Oats waive any right to a jury trial. You and Ko's Oats agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
14.2 Waiver of Class Action Rights
To the fullest extent permitted by applicable law, you waive any right to bring any dispute, claim, or controversy against Ko's Oats as a class, consolidated, representative, collective, or private attorney general action or to participate in a class, consolidated, representative, collective, or private attorney general action regarding any dispute, claim, or controversy against Ko's Oats.
By using the Ko's Oats website, products, or services, you agree to these dispute resolution provisions. You must not use the website or our services if you disagree with these provisions.
These dispute resolution provisions do not affect your statutory rights under applicable consumer protection laws to the extent that such rights cannot be waived or altered by contract.
15. MISCELLANEOUS
15.1 Severability: If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be
deemed severed from these Terms of Service. The validity and enforceability of
the remaining provisions shall not be affected.
15.2 Entire Agreement: These Terms of Service constitute the entire agreement between you and Ko's Oats regarding your use of the website, products, and services and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Ko's Oats (including, but not limited to, any prior versions of the Terms of Service).
15.3 Waiver: Ko's Oats' failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Ko's Oats.
15.4 Assignment: You may not assign or transfer these Terms of Service, by operation of law or otherwise, without Ko's Oats' prior written consent. Any attempt by you to assign or transfer these Terms of Service without such consent will be null and of no effect. Ko's Oats may freely assign or transfer these Terms of Service without restriction. These Terms of Service bind and inure to the benefit of the parties and their respective successors and permitted assigns.
16. CONTACT INFORMATION
For any inquiries, assistance, or questions regarding our
products, services, or these Terms of Service, please get in touch with Ko's Oats customer support:
Email: hello@kosoats.com
Address: 9650 Topanga Canyon Place, Suite E., Chatsworth, CA 91311
17. UPDATES TO TERMS OF SERVICE
Ko's Oats reserves the right to update or modify these Terms of Service without prior notice. Any changes will be effective immediately upon posting on the Ko's Oats website. We will notify you of significant changes via email or by prominently posting a notice on our website. It is your responsibility to review these Terms of Service periodically for updates.
17.1 User Responsibility to Review Updates
By continuing to use the Ko's Oats website, products, or services after changes to these Terms of Service have been posted, you agree to be bound by the updated Terms of Service. If you do not agree with any changes, you must immediately cease using the website and our services.
